Refund policy

Refund Policy

Every Hestine shirt is printed to order, just for you. Because nothing is pulled off a shelf, our return policy is a little different from a typical retailer and we stand behind what we make.

What we cover

We replace or refund any item that arrives damaged, misprinted, defective, or different from what you ordered. Send us a clear photo within 14 days of delivery and we'll make it right - usually a free replacement, no return shipping required.

To report an issue, email help@hestine.com with:
- Your order number
- A photo of the issue
- A short description of what's wrong

We typically respond within 1 - 2 business days.

What we don't cover

Because every shirt is made to order, we don't accept returns or exchanges for:
- Buyer's remorse
- Wrong size ordered (please use our size guide before purchasing; we're happy to answer sizing questions before you order)
- Color expectations based on monitor display (printed garment colors may vary slightly from on-screen previews)
- Normal wash and wear over time

Refunds

When a refund is issued, it's returned to the original payment method within 5-10 business days. Your bank or card issuer may take additional time to post it.

Lost or stuck packages

If your tracking shows your order is delayed or appears lost in transit, email help@hestine.com and we'll work with the carrier to locate it. If a package is confirmed lost, we'll send a replacement at no cost to you.

Address changes

We can update your shipping address if you reach out within 2 hours of ordering. After that, the order has usually been routed to production and the address is locked. If a package is returned to us due to an undeliverable address, we'll contact you to arrange reshipment.

Questions? Email help@hestine.com. We read every message.